Submit a Support Request | okayart Games

Need help? Submit a support ticket and our team will assist you within 24-48 business hours. Please provide detailed information to help us resolve your issue quickly

Before You Submit a Ticket

📚 Check FAQs

Many common issues are already answered in our FAQ section.

🔍 Search Knowledge Base

Find instant solutions in our Knowledge blogs.

💬 Community Forum

Get help from other players in our Community Forum.

Create Support Ticket

Contact Information
We’ll use this to send updates about your ticket
Found in your purchase confirmation email

Issue Details
Brief description of your issue (max 100 characters)
Please include: What happened? When did it occur? What were you trying to do? Any error messages?

Additional Information
Upload screenshots, error logs, or relevant files (Max 10MB total)

What Happens Next?

  1. Confirmation Email: You’ll receive an automated email with your ticket number immediately after submission.
  2. Initial Review: Our support team will review your ticket within 24 business hours.
  3. Response: We’ll email you with a solution or request for additional information.
  4. Resolution: Most issues are resolved within 48-72 hours. Complex cases may take longer.

Expected Response Times

Priority LevelFirst ResponseResolution Target
🔴 UrgentWithin 12 hours24-48 hours
🟠 HighWithin 24 hours48-72 hours
🟡 MediumWithin 48 hours3-5 business days
🟢 LowWithin 72 hours5-7 business days

*Business hours: Monday-Friday, 9 AM – 5 PM EST. Tickets submitted on weekends will be processed the next business day.

Need Immediate Assistance?

For urgent matters, you can also email us directly at okayartgames@outlook.com
Please include “URGENT:” in your subject line for priority handling.

© okayart • Support Hours: Mon-Fri 9AM-5PM EST

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