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FAQ
Welcome to OkayArt’s help center. Below are quick answers about shipping, orders, returns, warranty, products, and troubleshooting. Can’t find what you need? Contact us or email okayartgames@outlook.com.
Shipping & Delivery
Where do you ship?
We ship worldwide. Shipping costs will apply based on the region and will be automatically calculated at checkout. For more details, please visit our shipping policy page.
How long does delivery take?
It depends on your location. Orders typically take 2-4 business days to process before shipping. For more details, please visit our shipping policy page.
How can I track my order?
Please visit our tracking page and enter your tracking number (not your order number).
Can I change my address after placing the order?
Yes, you can request a change of address shortly after placing your order. Please contact our customer support team as soon as possible with your updated details. Once the order has been processed or shipped, we may no longer be able to modify the shipping address.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
I didn’t receive an order confirmation email. What should I do?
Please check your spam/junk folder first. If you still can’t find it, contact our support team with your order details, and we’ll resend the confirmation email.
Can I cancel or modify my order?
Orders can only be changed or canceled before they are processed. Once shipped, modifications are no longer possible. Please contact us as soon as possible if you need help.
Do you charge sales tax?
Sales tax may apply depending on your shipping address. The final amount, including any taxes, will be displayed at checkout.
Returns & Warranty
What is your return policy?
You may return your product within 15 days of delivery if it is in its original condition. Please review our Return Policy page for more details.
What if my item arrives defective (DOA)?
If your console arrives damaged or not working, contact us within 7 days of delivery. We will provide a replacement or a full refund.
Is there a warranty?
是的。所有游戏机均享有 6 个月有限保修，涵盖制造缺陷。
How do I start a warranty claim?
Please reach out to our support team with your order number, photos, and a description of the issue. We’ll guide you through the process.
Products & Compatibility
Are your consoles brand new?
Yes, all of our consoles are brand new and tested before shipping.
What region are your consoles?
Our consoles are region-free and work worldwide.
Will the console work with my TV?
Based on the product descriptions, all models produced by OkayArt are accompanied by accurate and detailed descriptions on the product pages.
Do you include games, ROMs, or BIOS files?
Our consoles come with pre-installed retro games. No additional downloads are required.
What’s included in the box?
Each package includes the console, power adapter/charging cable, user manual, and controllers (if applicable). Full details are listed on the product page.
Account & Privacy
Do I need an account to order?
No. You can check out as a guest, but creating an account allows you to track orders and manage preferences more easily.
How do you handle my data?
We take privacy very seriously. Your data is encrypted and used only for order processing. We never sell your information to third parties.
Can I opt out of the sale/sharing of personal information?
We take privacy very seriously. Your data is encrypted and used only for order processing. We never sell your information to third parties.
Troubleshooting
No video / “No signal”
Please check that the HDMI cable is securely connected and the TV is set to the correct input source. If possible, try another HDMI cable.
Black-and-white image
This is usually a region or cable issue. Please ensure your TV supports the console’s video format (NTSC/PAL) and try a different HDMI port or cable.
No power
Verify that the power adapter is properly connected. Try a different outlet or USB cable. If the console still doesn’t power on, contact us for support.
Still need help?
Please reach out to our support team at okayartgames@outlook.com. We usually respond within 24–48 business hours (Mon–Fri).
Last updated: September 2024 · Applies to purchases on okayartgames.com